New Hire Orientation

You will be seeing and working in several different systems while in training:

1. Amcord Systems
   • WordPress
     • Amcord’s training system, where modules and quizzes are housed
   • Function Portal
     • Amcord’s system where all documentation is completed by Service Coordinators
   • Knowledge Base
     • Amcord’s system for holding additional documents and resources for Service Coordinators
2. PA Health and Wellness’ Systems
   • Envolve
     • Service Coordinators do not document here, but they do need to be aware of how to enter the system and how to upload documents here
   • Trucare
     • Service Coordinators do not document here, but they do need to be aware of how to enter the system
   • Centene University
     • PA Health and Wellness’ system for additional required trainings, Service Coordinators login and complete required trainings after completing Amcord training modules

As you are moving through the training modules, please have additional tabs open for test Function Portal, where you can walk through each step and practice documentation. You should be completing and submitting practice documentation throughout your training week. If you have any questions or need assistance with navigating through any systems, you should reach out to your Supervisor and they will be happy to provide you with guidance.

Expectations:

• Work hours are 9am-5pm, Monday through Friday, and SC must be available and responsive during these times
• SC may not miss any time during their first two (2) weeks of employment
• One (1) week module training
• All visits are to be conducted face to face
• SC is required to complete at minimum, six (8) quarterly visits per week 
• SC is required to complete at minimum three (4) face to face annual and change event visits per week
• SC is responsible for accurately documenting each interaction exactly as it happens within 24 hours or less
• SC is responsible for documenting incidents within 24 hours or less of discovery 
• SC is required to document a full day’s work each and every day that they are clocked in
• SC will be available to conduct visits in the following counties if hired in the Philadelphia location:
  • Southeast Zone – Bucks, Chester, Delaware, Montgomery and Philadelphia Counties 
  • SC may be required to conduct visits in some of the Lehigh/Capital Zone if necessary
• SC will be available to conduct visits in the following counties if hired in the Harrisburg location:
  • Lehigh/Capital Zone – Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Lancaster, Lebanon, Lehigh, Northampton, Perry and York Counties.       New East Zone – Bradford, Carbon, Centre, Clinton, Columbia, Juniata, Lackawanna, Luzerne, Lycoming, Mifflin, Monroe, Montour, Northumberland, Pike, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne and Wyoming Counties
• SC will be available to conduct visits in the following counties if hired in the Pittsburgh location:
  • Southwest Zone – Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Green, Indiana, Lawrence, Somerset, Washington and Westmoreland. New West Zone – Cameron, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Jefferson, Mckean, Mercer, Potter, Venango and Warren Counties
• All expectations can change at any time