05 Nov Incoming/Outbound Calls Review
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The Incoming call session is used for documenting which of the following scenarios?CorrectIncorrect
In what section of the Incoming call will the Service Coordinator specify that the call was done telephonically and all of the details that were discussed during the call?CorrectIncorrect
The Incoming and Outbound calls are where all visits should be scheduled for participants.CorrectIncorrect
If the SC spoke to PCP, PHW, or anyone that is NOT the participant or their responsible parties, they MUST then make a call to the participant in order to document an Outbound call.CorrectIncorrect
If the Service Coordinator receives an incoming call from a PAS provider about a change in their staffs availability and the Service Coordinator then immediately calls the participant and relays this information and discusses the backup plan with them, in what one session would both of these calls be documented?CorrectIncorrect