1. Training Curricula and Expectations

PostedFebruary 12, 2021

UpdatedDecember 1, 2023

ByStephanie Kovatich

Training Week 1

Day 1 – Monday

HR Orientation and account set up (9:00-10:30)
- Miranda and LTS Introductions
- Review of Amcord Policies, Procedures, and Expectations
- Setting up/Registering for accounts
  - Gmail, Ringcentral, and Envolve
PHW and Orientation videos (10:30-12:30)
- Dering Consult – Introduction to Long Term Care (60 min)
- PHW SCE University:
  - PHW Model (7 min)
  - LTSS New Hire Training (33 min)
Training Introductions (12:30-1:30)
- New SC and LTS Introductions
- Review of Training schedule and resources
- Review of Orientation videos
Function Portal Introduction (2:00-4:00)
- Logging into Test Portal
- Review of Dashboard, Caseloads, and Client Information
  - Including Eligibility and Billing
- Introduction to Tasks
End of Day Meeting and Assignment (4:00-5:00)
- SCS Team Meeting
- EOD Assignment – Familiarizing with FP

Day 2 – Tuesday

Morning Team Meeting (9:00-9:30)
Review of Day 1 Training (9:30-10:00)
Function Portal Session Training (10:00-1:00)
- List of common sessions
- How to complete common sessions
  - Incoming and Outbound call
  - Unsuccessful Outreach
Envolve Training (1:30-2:00)
- Overview, Authorizations, Assessments, Document Upload, and Notes
PA Health & Wellness Required Contacts and Visits (2:00-3:00)
- Visit types, required documents, and process
- Compliance Expectations
Pop-up visit Training (3:00-4:00)
- When to completed them
- How to schedule them
- Documenting successful vs. Unsuccessful
End of Day Team Meeting (4:00-5:00)
- SCS Team Meeting
- EOD assignment – FP sessions

Day 3 – Wednesday

Morning Team Meeting (9:00-9:30)
Review of Day 2 Training (9:30-10:00)
InterRAI Training Part 1 (10:00-1:00)
- Accessing aCodec
- NCQA Crosswalk Overview
- In-depth look at each section
InterRAI Training Part 2 (1:30-3:00)
- Section G
- SPG Tool
InterRAI Quiz (3:00-4:00)
End of Day Meeting and Assignment (4:00-5:00)
- SCS Team Meeting
- EOD assignment – SPG Tool Rationale

Day 4 – Thursday

Morning Team Meeting (9:00-9:30)
Review of Day 3 Training (9:30-10:00)
Visit Packet Training, Part 1 (10:00-12:30)
- Docusign Packet
  - Overview of Documents
  - Finding previously completed documents
- PCSP Training, Part 1
  - Full sentences, correct grammar, and overview
  - NCQA Crosswalk Overview
Shadow Visit (1:00-3:00)
- Listen and Take Notes
Visit Packet/PCSP Training, Part 2 (3:00-4:00)
- Introduction to Needs, Goals, and Outcomes
- SMART Goals (17 min)
End of Day Meeting and Assignment (4:00-5:00)
- SCS Team meeting
- EOD assignment – Creating SMART goals

Day 5 – Friday

Morning Team Meeting (9:00-9:30)
Visit Packet Training, Part 3 (9:30-12:00)
- PCSP Training, Part 3
  - Review of Needs, Goals, and Outcomes
  - Service Plan Training
    - How to document services
    - Increases, Decreases, and Terminations
- LTSS Service Request Tool Training
Home Mod/DME/SME Overview (12:15-1:00)
- What are Home Mods, DMEs, and SMEs
- How to request them
1768 Form Training (1:30-2:15)
- When it is needed
- How to fill it out
- How to submit
  - Overview of Ringcentral
End of Training Discussion (2:30-4:00)
- Review of topics
- Review of PHW Handbook
End of Day Team Meeting (4:00-5:00)
- SCS Team Meeting
- Expectations moving forward

Training Week 2

Daily Morning (9:00-9:30) and End of Day Team Meeting (4:00)

Monday:
- Client Scheduler Spreadsheets and Monthly Contact Training (9:30-12:00)
  - Review of daily scheduler spreadsheet
  - Review of Monthly contact FP session
  - Shadow Monthly Contact by LTS
- SC completes calls independently (12:00-5:00)
  - LTS shadows 1-2 calls by SC
  - SC completes to complete at least 2 calls per hour, including:
    - At least 3 Successful contacts and/or at least 6 Unsuccessful Outreach

Tuesday:
- Review of visit scheduling (9:30-10:30)
  - Review of daily scheduler spreadsheet
    - Identifying visits that need to be confirmed, rescheduled, or scheduled
  - How to schedule visits in FP
- SC independently completes calls (10:30-12:00)
  - At least 3 successful contacts and/or at least 6 unsuccessful Outreaches
- HRA-DSNP Training (12:00-12:30)
- Shadow visit #2 (1:00-5:00)
  - Watch video while completing and uploading InterRAI, HRA/DSNP, and FP session

Wednesday
- Critical Incident Training (9:30-11:30)
  - What is a Critical Incident
  - Incident Reporting Process
    - Review of Incident Report A & B sessions
  - PHW Training Adult and Older Adult Protective Services (2 min)
  - Prevention of Abuse and Exploitation
  - Risk Mitigation and Root Cause Analysis
    - Review of RCA FP Session
- Review of Tasks (11:30-12:00)
- SC to complete calls independently (12:00-5:00)
  - At least 5 successful calls and/or at least 3 Unsuccessful Outreaches per hour.

Thursday
- PHW Services Review (9:30-10:30)
  - LTSS 32 Services (10 min)
  - Thirty Two Services Part 2 (35 min)
- SC to complete calls independently (10:30-1:00)
  - At least 3 successful contacts and/or at least 3 Unsuccessful Outreaches per hour
- Shadow visit #3 (1:00-5:00)
  - Complete Docusign, PCSP, and SRT
    - Attach InterRAI and DSNP from Shadow visit #2
    - Attach Docusign certificate to FP session from shadow visit #2

Friday
- Visit Process training/review (9:30-11:00)
  - How to prepare for a visit
  - How to conduct a visit
  - NCQA Documentation Training – SC Community Partners (33 min)
- SC to complete calls independently (11:00-5:00)
  - At least 5 successful calls and/or at least 3 Unsuccessful Outreaches per hour
- Week 2 Performance Review Meetings (4:00-5:00)
  - Discuss expectations for Week 3 and on

Post Training Expectations

Additional Videos to watch Week 3-4:

Youtube:

Model of Care (21 min)
SCE PCSP January 2021 (1 hour, 13 min)
Aunt Bertha (46 min)
Integrated Care Services (45 min)
Employment Services (18 min)
PHW Home Adaptations 2021 (36 min)
Home Adaptation Decision Making Process (31 min)
HEDIS Session 1 (53 min)
HEDIS Session 2 (40 min)
HEDIS Session 3 (26 min)

Centene University – Need to provide screenshot of completion!

Centene Curriculum for New Contingent Workers
- Compliance: Privacy and Confidentiality Contingent New Hire Learning (30min)
- Centene SECURE: Security Awareness Essentials (TO) (40 min)
- Compliance: Code of Conduct New Hire Contingent Worker Attestation (5 min)
- Compliance: Conflicts of Interest New Hire Contingent Worker Attestation
- Compliance: Fraud, Waste and Abuse New Hire Learning (25 min)
PHW University: CHC Product and Program
PHW University: 2021 HIPAA Update
Cultural Diversity and Importance
PHW University:SAGEcare
PHW University: CHC SDOH Microsession

Additional Resources in the Knowledge Base

Participant Handbook
Allwell/Wellcare (MAPD/DSNP): New Member Guide
Ambetter
Value Added Benefits
Incident Report Webinar

Pending Release:

Coordination of Benefits

Additional Agency Trainings:

Safety Related Training
Trucare
Field Safety/PPE Use
Job Aid Access/Review
Soft Skills/Customer Service/Difficult Conversations

Week 3

Daily Morning (9:00) and End of Day Team Meeting (4:00)
2 Annual or Change Event visits for the week
- Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
- All visits complete or at UTL before due date
- Complete pop up visit within 1 week after final UTL
15 successful monthly calls for the week
All visits must be documented within 24 hours
All tasks must be follow-up with on time

Week 4-6

Daily Morning (9:00) and End of Day Team Meeting (4:00)
3 Annual or Change Event visits a week
- Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
- All visits complete or at UTL before due date
- Complete pop up visit within 1 week after final UTL
20 successful monthly calls a week
All visits must be documented within 24 hours
All tasks must be followed-up with on time

Week 7 and on

Daily Morning (9:00) and End of Day Team Meeting (4:00)
4 Annual or Change Event visits a week
- Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
- All visits complete or at UTL before due date
- Complete pop up visit within 1 week after final UTL
25 successful monthly calls a week
All visits must be documented within 24 hours
All tasks must be follow-up with on time

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