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1. Training Curricula and Expectations

Posted
Updated
ByErin Carlin

Training Week 1

Day 1 – Monday

  1. HR Orientation and account set up (9:00-10:30)
    • Miranda and LTS Introductions
    • Review of Amcord Policies, Procedures, and Expectations
    • Setting up/Registering for accounts
      • Gmail, Ringcentral, and Envolve
  2. PHW and Orientation videos (10:30-12:30)
  3. Training Introductions (12:30-1:30)
    • New SC and LTS Introductions
    • Review of Training schedule and resources
    • Review of Orientation videos
  4. Function Portal Introduction (2:00-4:00)
    • Logging into Test Portal
    • Review of Dashboard, Caseloads, and Client Information
      • Including Eligibility and Billing
    • Introduction to Tasks
  5. End of Day Meeting and Assignment (4:00-5:00)
    • SCS Team Meeting
    • EOD Assignment – Familiarizing with FP

Day 2 – Tuesday

  1. Morning Team Meeting (9:00-9:30)
  2. Review of Day 1 Training (9:30-10:00)
  3. Function Portal Session Training (10:00-1:00)
    • List of common sessions
    • How to complete common sessions
      • Incoming and Outbound call
      • Unsuccessful Outreach
  4. Envolve Training (1:30-2:00)
    • Overview, Authorizations, Assessments, Document Upload, and Notes
  5. PA Health & Wellness Required Contacts and Visits (2:00-3:00)
    • Visit types, required documents, and process
    • Compliance Expectations
  6. Pop-up visit Training (3:00-4:00)
    • When to completed them
    • How to schedule them
    • Documenting successful vs. Unsuccessful
  7. End of Day Team Meeting (4:00-5:00)
    • SCS Team Meeting
    • EOD assignment – FP sessions

Day 3 – Wednesday

  1. Morning Team Meeting (9:00-9:30)
  2. Review of Day 2 Training (9:30-10:00)
  3. InterRAI Training Part 1 (10:00-1:00)
    • Accessing aCodec
    • NCQA Crosswalk Overview
    • In-depth look at each section
  4. InterRAI Training Part 2 (1:30-3:00)
    • Section G
    • SPG Tool
  5. InterRAI Quiz (3:00-4:00)
  6. End of Day Meeting and Assignment (4:00-5:00)
    • SCS Team Meeting
    • EOD assignment – SPG Tool Rationale

Day 4 – Thursday

  1. Morning Team Meeting (9:00-9:30)
  2. Review of Day 3 Training (9:30-10:00)
  3. Visit Packet Training, Part 1 (10:00-12:30)
    • Docusign Packet
      • Overview of Documents
      • Finding previously completed documents
    • PCSP Training, Part 1
      • Full sentences, correct grammar, and overview
      • NCQA Crosswalk Overview
  4. Shadow Visit (1:00-3:00)
    • Listen and Take Notes
  5. Visit Packet/PCSP Training, Part 2 (3:00-4:00)
    • Introduction to Needs, Goals, and Outcomes
    • SMART Goals (17 min)
  6. End of Day Meeting and Assignment (4:00-5:00)
    • SCS Team meeting
    • EOD assignment – Creating SMART goals

Day 5 – Friday

  1. Morning Team Meeting (9:00-9:30)
  2. Visit Packet Training, Part 3 (9:30-12:00)
    • PCSP Training, Part 3
      • Review of Needs, Goals, and Outcomes
      • Service Plan Training
        • How to document services
        • Increases, Decreases, and Terminations
    • LTSS Service Request Tool Training
  3. Home Mod/DME/SME Overview (12:15-1:00)
    • What are Home Mods, DMEs, and SMEs
    • How to request them
  4. 1768 Form Training (1:30-2:15)
    • When it is needed
    • How to fill it out
    • How to submit
      • Overview of Ringcentral
  5. End of Training Discussion (2:30-4:00)
    • Review of topics
    • Review of PHW Handbook
  6. End of Day Team Meeting (4:00-5:00)
    • SCS Team Meeting
    • Expectations moving forward

Training Week 2

  1. Daily Morning (9:00-9:30) and End of Day Team Meeting (4:00)
  1. Monday:
    • Client Scheduler Spreadsheets and Monthly Contact Training (9:30-12:00)
      • Review of daily scheduler spreadsheet
      • Review of Monthly contact FP session
      • Shadow Monthly Contact by LTS
    • SC completes calls independently (12:00-5:00)
      • LTS shadows 1-2 calls by SC
      • SC completes to complete at least 2 calls per hour, including:
        • At least 3 Successful contacts and/or at least 6 Unsuccessful Outreach
  1. Tuesday:
    • Review of visit scheduling (9:30-10:30)
      • Review of daily scheduler spreadsheet
        • Identifying visits that need to be confirmed, rescheduled, or scheduled
      • How to schedule visits in FP
    • SC independently completes calls (10:30-12:00)
      • At least 3 successful contacts and/or at least 6 unsuccessful Outreaches
    • HRA-DSNP Training (12:00-12:30)
    • Shadow visit #2 (1:00-5:00)
      • Watch video while completing and uploading InterRAI, HRA/DSNP, and FP session
  1. Wednesday 
    • Critical Incident Training (9:30-11:30)
    • Review of Tasks (11:30-12:00)
    • SC to complete calls independently (12:00-5:00)
      • At least 5 successful calls and/or at least 3 Unsuccessful Outreaches per hour.
  1. Thursday 
    • PHW Services Review (9:30-10:30)
    • SC to complete calls independently (10:30-1:00)
      • At least 3 successful contacts and/or at least 3 Unsuccessful Outreaches per hour
    • Shadow visit #3 (1:00-5:00)
      • Complete Docusign, PCSP, and SRT
        • Attach InterRAI and DSNP from Shadow visit #2
        • Attach Docusign certificate to FP session from shadow visit #2
  1. Friday 
    • Visit Process training/review (9:30-11:00)
    • SC to complete calls independently (11:00-5:00)
      • At least 5 successful calls and/or at least 3 Unsuccessful Outreaches per hour
    • Week 2 Performance Review Meetings (4:00-5:00)
      • Discuss expectations for Week 3 and on

 Post Training Expectations

Additional Videos to watch Week 3-4:

Youtube:

Centene University – Need to provide screenshot of completion!

  • Centene Curriculum for New Contingent Workers
    • Compliance: Privacy and Confidentiality Contingent New Hire Learning (30min)
    • Centene SECURE: Security Awareness Essentials (TO) (40 min)
    • Compliance: Code of Conduct New Hire Contingent Worker Attestation (5 min)
    • Compliance: Conflicts of Interest New Hire Contingent Worker Attestation
    • Compliance: Fraud, Waste and Abuse New Hire Learning (25 min)
  • PHW University: CHC Product and Program
  • PHW University: 2021 HIPAA Update
  • Cultural Diversity and Importance
  • PHW University:SAGEcare
  • PHW University: CHC SDOH Microsession

Additional Resources in the Knowledge Base

  • Participant Handbook
  • Allwell/Wellcare (MAPD/DSNP): New Member Guide
  • Ambetter
  • Value Added Benefits
  • Incident Report Webinar

Pending Release:

  • Coordination of Benefits

Additional Agency Trainings:

  • Safety Related Training 
  • Trucare
  • Field Safety/PPE Use
  • Job Aid Access/Review
  • Soft Skills/Customer Service/Difficult Conversations
Week 3
  1. Daily Morning (9:00) and End of Day Team Meeting (4:00)
  2. 2 Annual or Change Event visits for the week
    • Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
    • All visits complete or at UTL before due date
    • Complete pop up visit within 1 week after final UTL
  3. 15 successful monthly calls for the week 
  4. All visits must be documented within 24 hours 
  5. All tasks must be follow-up with on time
Week 4-6 
  1. Daily Morning (9:00) and End of Day Team Meeting (4:00) 
  2. 3 Annual or Change Event visits a week 
    • Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
    • All visits complete or at UTL before due date
    • Complete pop up visit within 1 week after final UTL 
  3. 20 successful monthly calls a week 
  4. All visits must be documented within 24 hours
  5. All tasks must be followed-up with on time
Week 7 and on 
  1. Daily Morning (9:00) and End of Day Team Meeting (4:00)
  2. 4 Annual or Change Event visits a week 
    • Schedule visits (Annual) at least 2 weeks before the due date in case of cancellation to remain in compliance
    • All visits complete or at UTL before due date
    • Complete pop up visit within 1 week after final UTL
  3. 25 successful monthly calls a week 
  4. All visits must be documented within 24 hours 
  5. All tasks must be follow-up with on time
Next 2. Amcord Contacts
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