1. Introduction

8

• 1. Training Curricula and Expectations
• 2. Amcord Contacts
• 3. Websites and Forms
• 4. Terminology, Abbreviations, and Definitions
• 5. Managing PDFs in Xodo and Adobe
• 6. Introduction to Long-Term Care Overview
• 7. Services Explained
• HIPAA
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FAQs

5

• How to check Eligibility in Promise
• How to get a Translator
• How to look up PHW providers
• How to schedule different types of Visits
• How to Send a Fax
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2. Function Portal

24

• 1. Overview of Function Portal
• 2. Function Portal Sessions Manual

• Function Portal Sessions

  22

3. Envolve

1

• 1. Overview of Envolve

4. PHW Comprehensive Needs Assessments

13

• 1. Overview of PHW Visits
• Cognitive Issues Guide
• Employment Services Guide
• Informal Support Guide
• LTSS/SRT Guide
• Mental Health Guide
• Overview of the InterRAI
• Respite Guide
• Specialized Transportation Guide
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• InterRAI

  1

• Docusign packet

  0

• Person Centered Service Plan

  4

5. Miscellaneous

17

• 1768 Forms
• Broadcasting Request Form
• Common Documentation Errors
• Fraud, Waste, and Abuse (FWA) Referral form
• HCBS Medicaid recertification guide
• Home Mod/DME/SME Process
• Medicare Fundamentals and Wellcare
• PA Health and Wellness- Member Handbook
• Penalty Period Guide
• Provider Switches
• Residential Habilitation
• Root Cause Analysis/Risk Mitigation
• Septa and Transportation Services
• Tempus PDO Forms (Referral & Change)
• Understanding Care Coordination
• UTL/Refusal Process
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• Critical Incident Reporting

  1

Orientation and Annual Trainings

4

• Centene University Access
• Duo Access (New and Current Users)
• Password Reset for Centene University & Trucare
• Trucare Access
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Participant Resources

20

• 988 Suicide and Crisis Lifeline
• Citizenship and Immigration Resources
• Community Resources and Services Guide
• Employment Opportunities
• Estate Recovery Brochure
• GPHA Physical/Mental/Dental Health Resource
• Legal Resources
• Mission of Mercy - Dental Assistance
• Representative Payee Resources
• SHARP - Senior Home Repair Program
• Short Term Behavioral Health Clinic- CVS
• Smoking Cessation Resources
• Utility Assistance Resources
• Volunteering Resources
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• Housing Resources

  6